1. 3-Day Money-Back Guarantee

At NordicVision, we stand behind the quality of our service. That is why we offer a 3-day money-back guarantee on all new subscriptions. This guarantee applies exclusively to the first payment made by any new customer.

To be eligible, your refund request must be received within 3 calendar days of your initial subscription purchase.

2. No Refunds After 3 Days

Once the 3-day guarantee period has expired, all payments are final and non-refundable. We do not offer partial, pro-rated, or renewal refunds (renewals are not automatic anyway).

3. When a Refund Will NOT Be Granted

Even within the 3-day window, refunds will not be processed under the following circumstances:

• You dislike the channel selection or content catalogue.
• You found another service and simply changed your mind.
• You refuse to apply the troubleshooting steps provided by our support team for any technical difficulty.
• You previously used a free trial and then decided to purchase a paid subscription.
• Your account has been suspended or cancelled due to a violation of our Terms of Service.

Refunds are strictly limited to the 3-day window. We encourage you to contact our support first so we can resolve any technical issue before you request a refund.

4. How to Request a Refund

All refund requests must be sent via WhatsApp. Send us a message with your request, and our team will review your eligibility.

To speed up the process, please include:

• The phone number associated with your subscription (via WhatsApp).
• The date of your subscription purchase.
• A brief explanation of why you are requesting a refund.

5. Refund Processing Time

After your refund request is approved, we initiate the process within 1 week. The time it takes for the funds to appear in your account depends solely on your payment method and financial institution.

For credit/debit card payments, refunds typically appear within 5 to 15 business days. In some cases, depending on the bank, it may take slightly longer. Any delay beyond our processing is the responsibility of the payment provider and your bank. NordicVision has no control over internal banking timelines. We will provide a confirmation as soon as the refund has been initiated from our side.

6. Payment Disputes (Chargebacks)

If you have a concern about a charge, contact us first via WhatsApp. We are committed to resolving matters fairly and quickly.

If you open a chargeback or payment dispute with your bank without contacting us first, your account will be immediately and permanently cancelled, and you will be banned from making any future purchases with NordicVision.

We take payment disputes seriously. Unauthorized chargebacks generate significant administrative burdens. We strongly encourage you to reach out directly so we can solve your issue without the need for a dispute.

7. Contact

For any questions regarding this Refund Policy, contact us:

Email: [email protected]

WhatsApp: +44 7988 578356